Patient Privacy & Complaints

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Privacy

Patient records are protected by our compliance with all privacy legislation and the guidelines of relevant professional bodies.


Access to Personal Records

A request for access to your medical record held by SmartCare Diagnostics should be directed to your treating medical team.


 

Complaints

Our doctors and staff are passionate about being first choice for patients and referring doctors.  We apply a culture of continuous learning and improvement to all aspects of our services, with patient wellbeing as the focus of all our activity.

If you feel there are instances where we could have done better we would welcome your feedback.  There is a confidential feedback form located in the patient waiting room.

Your concerns will always be treated respectfully and resolved promptly. Issues should be raised with your treating specialist or the SmartCare Diagnostics manager.


 

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